Refund Policy

Return & Refund Timeframe

Customers may request a return or refund within 14 days from the order date. Requests made after this period will not be eligible for a refund.

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Eligibility for Returns

To be eligible for a return:

• Items must be unused, unworn, and in original condition

• Items must be returned in original packaging

• Proof of purchase (order confirmation or receipt) is required

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Non-Returnable Items

The following items are not eligible for return or refund:

• Items marked as final sale

• Personal care items (including fragrances) if opened or used

• Any item returned damaged due to customer misuse

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Refund Process

Once your return is received and inspected:

• You will be notified of the approval or rejection of your refund

• If approved, your refund will be processed to your original payment method within 5–10 business days

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Shipping Costs

• Original shipping costs are non-refundable

• Customers are responsible for return shipping costs unless the item was received damaged or incorrect

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Damaged or Incorrect Items

If you receive a damaged or incorrect item:

• Contact us within 48 hours of delivery

• Provide photos of the item and packaging

• We will offer a replacement or full refund at no additional cost

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Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us within the return window.

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Contact Information

For all return and refund requests, please contact: visionw122510@gmail.com